Appendix B: Technical Support

User Support

For questions regarding interim assessments or for additional assistance:

• LEA CAASPP coordinators and LEA ELPAC coordinators should contact their LEA Success Agent, preferably by email. LEA CAASPP coordinators and LEA ELPAC coordinators can also contact the California Technical Assistance Center (CalTAC) by phone at 800-955-2954 with basic questions.
• Refer to the California Outreach web page for all support options.
• Refer to the Success Agent Lookup web page to look up the name and contact information for the LEA’s assigned representative. LEA CAASPP coordinators and LEA ELPAC coordinators can still use the chat function linked on the CAASPP & ELPAC Website to reach out for support.
• Refer to the CalTAC web page for the types of issues that are addressed by CalTAC directly.
• Site CAASPP coordinators or site ELPAC coordinators should contact their LEA CAASPP coordinator or LEA ELPAC coordinator for assistance.
• Educators should contact their site CAASPP coordinator or site ELPAC coordinator for assistance.

For more resources, visit the Resources and Training subsection of the About This User Guide section in this user guide.