View and Track Orders: Overview

Use the View & Track Orders screen to search for a specific test materials order by entering information about that order, and then view the details of that order.

To locate the View & Track Orders screen, select the [Orders] tab in the navigation bar, and then select the action tab [View & Track Orders], as shown in figure 1.

Figure 1. View & Track Orders Screen

Select one of the following links for help in viewing an order.

• Quick Instructions—Select for quick instructions for viewing an order.
• Detailed Instructions—Select for detailed instructions for viewing an order.

Quick Instructions

Use the View & Track Orders screen to search for a specific order by entering information about that order. Then, the details of that order can be viewed. Take the following steps to search for an order that has been placed:

1. To locate the View & Track Orders screen, select the [Orders] tab in the navigation bar, and then select the action tab [View & Track Orders].
2. Select the search criteria from the fields in the “Search for Order” section.
   • Select the [Search] button to initiate a search.
   • Select the [Clear] button to clear all the fields and start a new search.
3. From the “Results” section, select the [View] blue arrow [] icon from the “View track” column next to that order to view a specific order.
4. The details of the order are displayed in the “Order Details” section. Refer to the following information to view them. The order details differ, depending on the status of the order.
   • For a “Submitted” order—The materials and quantities are not listed. Under “Materials,” this informational text is displayed: “Your order has been placed successfully. List of material items will be displayed once the order has been processed in our internal systems.”
   • For a “Processing” order—The materials are listed, and the requested quantities and shipped quantities are displayed as having the same information.
   • For a “Shipped” order—The materials and quantities are listed, but the information in the Shipped Quantity field differs from the information in the Requested Quantity field; the Shipped Quantity field shows zero because the order has not yet shipped.

   Select the [Back] button to return to the “Search for Order” section to start a new search.

5. From the “Results” section, select the [Track Order] blue truck [] icon to display the “School Shipment Tracking” section.
   • Access tracking information for an order by selecting the order’s tracking number link, located in the “Tracking Number” column. The tracking number links to the outside delivery system, where the order can be tracked.

Detailed Instructions

Use the following detailed steps, each of which must be completed in the order listed, to view the tracking information for an order that has been placed:

I. Search for an Order

Use the View & Track Orders screen to search for a specific order by entering information about that order and then viewing the details of that order. Take the following steps to search for an order that has been placed.

1. To locate the View & Track Orders screen, select the [Orders] tab in the navigation bar, and then select the action tab [View & Track Orders], as shown in figure 2.

   

   Figure 2. View & Track Orders Navigation

   • Select the search criteria from the fields in the “Search for Order” section (figure 3).
     • Select the [Search] button to initiate a search.
     • Select the [Clear] button to clear all the fields and start a new search.

     

     Figure 3. View & Track Orders Screen

2. From the “Results” section (figure 4), select the [View] blue arrow [] icon from the “View track” column next to that order to view a specific order. Table 1 includes information displayed in the View & Track Orders search results.

   

   Figure 4. “Results” Section

II. View Order Details

The details of the order are displayed in the “Order Details” section. Refer to the following information to view them. The order details differ depending on the status of the order.

1. For a “Submitted” order—The materials and quantities are not listed (figure 5). Under “Materials,” this informational text is displayed: “Your order has been placed successfully. List of material items will be displayed once the order has been processed in our internal systems.”
2. For a “Processing” order—The materials are listed (figure 6), and the requested quantities and shipped quantities are displayed as having the same information.
3. For a “Shipped” order—The materials and quantities are listed (figure 7), but the information in the Shipped Quantity field differs from the information in the Requested Quantity field; the Shipped Quantity field shows zero because the order has not yet shipped.

4. Select the [Back] button to return to the “Search for Order” section to start a new search.

   

   Figure 5. View & Track Orders Screen—“Materials” Section for Submitted Order

   

   Figure 6. View & Track Orders Screen—“Materials” Section for Processing Order

   

   Figure 7. View & Track Orders Screen—“Materials” Section for Shipped Order

III. Track Order

Once an order has been shipped, the fulfillment system sends the tracking information to TOMS. The [Track Order] blue truck [] icon is displayed in the “Results” section (figure 8).

Figure 8. “Search for Order” Section, Results—Tracking Icon Displayed

Select the [Track Order] blue truck [] icon to display the View & Track Orders screen—“School Shipment Tracking” section (figure 9).

1. Access tracking information for an order by selecting the order’s tracking number link, located on the View & Track Orders screen—“School Shipment Tracking” section in the Tracking Number column. The tracking number links to the outside delivery system, where the order can be tracked.

   

   Figure 9. View & Track Orders Screen—“School Shipment Tracking” Section